After creating a custom request type and setting SLAs for this type I'd like to assign incoming e-mails this request type. Unfortunately my custom type is not available in the selectable requests types, is it not possible or am I'm missing a setting here?
Hi @Michael Graupner ,
To receive requests by email, you must have a request type with visible Summary and Description fields. All other request type fields must be optional.
You can create a new request type or modify an existing one.