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Assign custom request type to e-mail requests

Michael Graupner
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March 16, 2020

After creating a custom request type and setting SLAs for this type I'd like to assign incoming e-mails this request type. Unfortunately my custom type is not available in the selectable requests types, is it not possible or am I'm missing a setting here?

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Tansu Akdeniz
Community Leader
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March 16, 2020

Hi @Michael Graupner ,

To receive requests by email, you must have a request type with visible Summary and Description fields. All other request type fields must be optional.

You can create a new request type or modify an existing one.

Regards

Michael Graupner
I'm New Here
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March 16, 2020

Thank you very much, perfect solution.

Steven Mahoney March 23, 2020

Tansu, what happens if one of the fields is somehow set to required? It seems then that all email requests will fail.

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