Assign custom request type to e-mail requests

[Michael Graupner]

After creating a custom request type and setting SLAs for this type I'd like to assign incoming e-mails this request type. Unfortunately my custom type is not available in the selectable requests types, is it not possible or am I'm missing a setting here?

[Tansu Akdeniz · Accepted solution]

Hi @Michael Graupner ,

To receive requests by email, you must have a request type with visible Summary and Description fields. All other request type fields must be optional.

You can create a new request type or modify an existing one.

Regards

[Michael Graupner]

Thank you very much, perfect solution.

[Steven Mahoney]

Tansu, what happens if one of the fields is somehow set to required? It seems then that all email requests will fail.