I am trying to set up a change management workflow and I'm following this document.
On step 4 of the above, I'm not seeing the "Add Approval Configure" section on my workflow. Here is what I see on my workflow below. Am I missing a step somewhere?
Hi Bill - Welcome to the Atlassian Community!
The approver configuration is only available for Workflows connected to Jira Service Management projects. Also, the Workflow must be active (connected to a project) to be able to configure the approval.
Thank you John!
I believe this is connected to my project as I go to my Project Settings>Workflows and see the "Change Management Workflow for Jir Service Management" there. That is what I am clicking and trying to edit.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Are you sure this is a JSM project?
.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Ahh, I see now. It says "Software" under Project Type. I don't see an option for Basic Service Desk or JSM. So I must have missed something while installing the JSM components.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
When you click on Create Project, you should be able to see Jira Service Management as an option if it is installed. But bottom line is the workflow needs to be on a JSM project to have the approval show up. :-)
If this answers the question for you, can you click on the Accept answer button above to close this one out? Thanks!
.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get the most out of Jira Service Management
Solve customer problems efficiently and deliver outstanding service experiences.
Learning Path
Adopt ITSM practices to deliver exceptional service
Become familiar with the principles and practices that drive ITSM. Then, learn how to configure and use Jira Service Management to implement them.
Atlassian Certified Associate
Jira Service Management Agent Essentials certification
Prove you know what's essential to providing efficient and resolution-focused service in Jira Service Management.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.