I am trying to set up a change management workflow and I'm following this document.
On step 4 of the above, I'm not seeing the "Add Approval Configure" section on my workflow. Here is what I see on my workflow below. Am I missing a step somewhere?
Hi Bill - Welcome to the Atlassian Community!
The approver configuration is only available for Workflows connected to Jira Service Management projects. Also, the Workflow must be active (connected to a project) to be able to configure the approval.
Thank you John!
I believe this is connected to my project as I go to my Project Settings>Workflows and see the "Change Management Workflow for Jir Service Management" there. That is what I am clicking and trying to edit.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Are you sure this is a JSM project?
.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Ahh, I see now. It says "Software" under Project Type. I don't see an option for Basic Service Desk or JSM. So I must have missed something while installing the JSM components.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
When you click on Create Project, you should be able to see Jira Service Management as an option if it is installed. But bottom line is the workflow needs to be on a JSM project to have the approval show up. :-)
If this answers the question for you, can you click on the Accept answer button above to close this one out? Thanks!
.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get started with Jira Service Management
These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
Learning Path
Adopt ITSM practices with Jira Service Management
Use this path to build your IT Service Management knowledge and earn an Atlassian certification.
Setting Up ITSM Projects in Jira Service Management
This training series helps you get started in Jira Service Management quickly with the new ITSM project template.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.