I am trying to administer our JSD Cloud implementation. There are users who have access to our Jira Software instance and I have added the role Service Desk Team to a subset of those users. I am unable to go into the system and assign any issues to anyone but myself, the Admin, the error is attached.
I am not sure what else needs to be done for each of these people to be able to manage tickets in JSD.
Thank you,
Kyle
Error:
"The assignee field of UCS-16 cannot be updates. User <username> cannot be assigned issues."
Solved! Go to Solution.
Hey Kyle,
You'll need to make sure the users you are trying to assign the tickets to also have a Jira Service Desk license. If you go to their profile in the user management section, you should see that they have "Jira Service Desk" checked on, as shown below
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