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Remove "What type of team do you work with" when new customers access Jira Service desk.

When users access our Jira Service Desk Portal for the first time, they are greeted with a purple box asking what teams they work with.
We want to disable this, but can't seem to find the option to do so.

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1 answer

1 accepted

1 vote
Answer accepted

Hello Rune,

Welcome to Atlassian Community!

When customers log in for the first time, they will see the onboarding questions, which can't be disabled.

If they don't want to select an option, they need to skip the questions and it won't appear on the next login.

Regards,
Angélica

Thank you, @Angélica Luz

It sounds logic =) 

Like Angélica Luz likes this

In that case I have a follow up question.
We have no use for this, and the information gathered serves no purpose for us.

For whos benefit is this data collected?

I believe that Atlassian Team use this data to make our lovely product better, for example, more usefull interface for Finance, maybe any templates etc.

Like Angélica Luz likes this

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