It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Prompt for comment on transition

I am in the process of setting up Jira Service Desk and having a play with both classic and next gen projects to decide what suits us better. In the classic one, when an agent moves an issue from Escalated to In Progress it prompts for assignee and comment to be added. The next gen one doesnt do this and i cant work out how i configure this. I think its a post function on the workflow transition that next gen doesnt support, am i correct? Any way to implement this on next gen project?

1 answer

Hi @Oliver Lloyd ,

You are right!

Currently, Next-gen projects don't have the edit option for workflows. Here is the Atlassian request JSWCLOUD-17434, you can vote/watch the request for updates.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Align

Best Practices in Jira Align

Hello Jira Align customers! In order to better serve you on your journey with Jira Align, the Community team has worked with the Jira Align team to curate the content in this collection to better s...

70 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you