We have the Confluence KB integrated with Jira SD (on premise).
When I enter subject text which matches one of the words on the Confluence knowledge base space home page, I get an "Article that might help" which should not be coming up.
Any suggestions to resolve this greatly appreciated.
Have you tried setting the permissions for the KB to not be anonymous access?
So, the opposite of what this article says: https://confluence.atlassian.com/doc/use-confluence-as-a-knowledge-base-218275154.html
Thank you Edwin. We had to do a lot of troubleshooting to get the Jira SD and Confluence integration to work so that users could display the Confluence KB articles and part of this was setting the Anon access to view for all articles. I have found that if I turn this off as per your suggestion, the problems return and the user is not able to invoke the Confluence KB articles from within Jira SD.
Hi Atlassian Community, We recently published a case study that we thought you might be interested in. Learn about how InVision built their fully remote company’s culture using Atlassian and Slack ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events