Tracked time not visible on JIRA ticket

We have installed the add-on in our JIRA environment. I have set-up the token and I`m able to track time. 

When I click the Start Time Tracking, I see it loading and my Toggle is updated and starts recording.

But when I stop, the time is not added to the ticket. Not directly and not after 5 10 15 minutes of waiting. I`m able to log work manually, but the sync is not communicating back the time.

What to do?

5 answers

Hi Hans

Please refer to the log files for details: https://confluence.atlassian.com/pages/viewpage.action?pageId=284367789

The time should be sync'ed every 5 minutes.

Benno

Hello,

the following error occurred: 

Thanks for the error. Apparently something went wrong when trying to validate your license. Which version of joggler are you using? Maybe try to reinstall the plugin?

Regards

Benno

Version:1.0.12-Final

We will try to re-install it.

The issue still remains. I will get the log tomorrow, but i guess its the same error.

I think the problem is that a few months ago we did a trial of the application and then we never actually used it. Now i requested another trial-key in order to actually start using it. 

So i think the conflict is somehow related to the fact that has been installed twice with two trial licences.

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