Password Field Type masked in Jira Service Desk

When a customer is creating a new request and enters a password into a field, we would like the field to be a 'password' field type instead of a plain text field. For example, it would display privacy dots instead of the text to help keep their password secure if someone is looking over their shoulder. Is there a custom field type or an add-on for this?

Like this:

password.PNG

 
We are a technology department and often times customers report issues with special programs that need support directly from us. Therefore they have to provide us with their password to troubleshoot their account (this is NOT their Jira password.. it is just an external password they use to get into another website we have developed). We need it to appear masked when they are creating a new request, but appear as plain text on the agent side like this:
 
Captfure.PNG
It should also be encrypted in the database for security.
 

1 answer

0 votes

Part of me wants to point out that a password should never be given out and stored, and your application needs a security review of its password architecture.  But that's not an answer to your question.

The only way to do this would be with a proper add-on that implements password fields.  While you might be able to hack the field type with javascript, changing the input type to password, I'm not sure that this would store it correctly, and even if it did, there's no encryption in the database.

So, a field would be simple text, input type password and you'd need a little bit of code to encrypt it before saving, and decrypting it for view.

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