I need to create an eazyBI Measure which allows me to calculate the total time to resolution for incidents of a certain priority. I am happy with most of this, but cannot see how to capture the 'running time' of an incident.(How long an incident actually took to resolve.
To create my Measure I have coded this;
StrComp([Measures].[Issue priority], "Highest") = 0),
The 'random looking' 7 is there to make the Measure complete. This needs to be the resolution duration of the incident.
Can someone please give me a steer on how to find this data.
(eazyBI newbie, so treat me gently :-))
It started as any story starts, on a normal, rainy day. Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG