I need to create an eazyBI Measure which allows me to calculate the total time to resolution for incidents of a certain priority. I am happy with most of this, but cannot see how to capture the 'running time' of an incident.(How long an incident actually took to resolve.
To create my Measure I have coded this;
StrComp([Measures].[Issue priority], "Highest") = 0),
The 'random looking' 7 is there to make the Measure complete. This needs to be the resolution duration of the incident.
Can someone please give me a steer on how to find this data.
(eazyBI newbie, so treat me gently :-))
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG