Find elapsed incident time in eazyBI

I need to create an eazyBI Measure which allows me to calculate the total time to resolution for incidents of a certain priority. I am happy with most of this, but cannot see how to capture the 'running time' of an incident.(How long an incident actually took to resolve.

To create my Measure I have coded this;


Filter(Descendants([Issue].CurrentMember, [Issue].[Issue]),
StrComp([Measures].[Issue priority], "Highest") = 0),
DateInPeriod([Issue].CurrentMember.get('Created at'),


The 'random looking' 7 is there to make the Measure complete. This needs to be the resolution duration of the incident.


Can someone please give me a steer on how to find this data.



(eazyBI newbie, so treat me gently :-))

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 22, 2018 in Marketplace Apps

How a Marketplace app tech team is achieving gender diversity

Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...

489 views 3 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you