I have created a rule to change the status of a ticket from a status 'Access Disabled' to a status 'Data Purge' after 185 days from the effective date but it appears the tickets are moving too soon.
The JQL I'm using is "Effective Date" <= 185d and status = "Access Disabled" and the fixed run rate is set to run every day, once per day.
As an example, I have a ticket with an effective date of 2017-9-29 but the automation moved the ticket on 2017-10-6.
This definitely doesn't sound right, though all we are doing is a basic search using the JQL provided.
Next to the JQL input field, there should be a "Validate" link. Can you click on that and then click on the number of issues returned.
Is this returning the correct results?
If not, there may be an issue with Jira - you may need to raise a support request with them.
If it is, there maybe an issue with Automation and you should rise . support request with us - https://codebarrel.atlassian.net/servicedesk/customer/portal/1
It started as any story starts, on a normal, rainy day. Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...
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