It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

unsupported add on

Abraham Adduru Jul 16, 2017

I am trying to install this add on project team health monitor, and it says is not supported? Does this add on already out of service?

3 comments

Stephen Deutsch Jul 17, 2017 • edited

Are you running a local instance of Confluence (Confluence Server)? In that case, unfortunately you cannot use it, because it is designed only for Confluence Cloud.

If you are running Confluence Cloud, then you should be able to use it.

As Jeremy stated in his answer, the UNSUPPORTED label just means that Atlassian can't guarantee any sort of premium support or Service Level Agreements for the add-on (although they're usually pretty good about supporting their own Atlassian Labs add-ons anyways).

Jeremy Mooiman Community Leader Jul 17, 2017 • edited

Dear Abraham,

Whenever an add-on is unsupported, this does not mean it is out of service. It only means that Atlassian will not support technical questions about the add-on, and you will have to direct your questions directly to the developer of the add-on.

What is a Supported Add-on?

  • be in the Atlassian Marketplace.
  • be published by the Atlassian vendor
  • have Bamboo builds set up on one of our build servers.
  • have unit and functional tests with a certain amount of code-coverage.
  • have complete, accurate and attractive documentation
  • support all configurations of the product (e.g. clustered Confluence), except where stated otherwise in the plugin documentation
  • be internationalised.

What is a Unsupported Add-on?

If the add-on in question is not developed by Atlassian or does not have a "Supported" icon on its homepage, please do not file tickets in the Atlassian Support system. We will not be able to answer them. However, you still have a few other avenues to get help.

  • Post a question at Atlassian Answers
  • File a ticket in the add-on's specific issue tracker, listed on its home page.
  • Leave a comment on the add-on's home page.
  • Have an Atlassian Partner support the add-on.

That said, unsupported add-ons are the responsibility of their authors or the user-community: not Atlassian. We cannot test or upgrade all of the add-ons that have been contributed.

Friendly Regards,

Jeremy Mooiman

Jeremy Mooiman Community Leader Jul 17, 2017 • edited

Dear Abraham,

Whenever an add-on is unsupported, this does not mean it is out of service. It only means that Atlassian will not support technical questions about the add-on, and you will have to direct your questions directly to the developer of the add-on.

What is a Supported Add-on?

  • be in the Atlassian Marketplace.
  • be published by the Atlassian vendor
  • have Bamboo builds set up on one of the Atlassian build servers.
  • have unit and functional tests with a certain amount of code-coverage.
  • have complete, accurate and attractive documentation
  • support all configurations of the product (e.g. clustered Confluence), except where stated otherwise in the plugin documentation
  • be internationalised.

What is a Unsupported Add-on?

If the add-on in question is not developed by Atlassian or does not have a "Supported" icon on its homepage, please do not file tickets in the Atlassian Support system. They will not be able to answer them. However, you still have a few other avenues to get help.

  • Post a question at Atlassian Answers
  • File a ticket in the add-on's specific issue tracker, listed on its home page.
  • Leave a comment on the add-on's home page.
  • Have an Atlassian Partner support the add-on.

That said, unsupported add-ons are the responsibility of their authors or the user-community: not Atlassian. Atlassian cannot test or upgrade all of the add-ons that have been contributed.

Friendly Regards,

Jeremy Mooiman

Comment

Log in or Sign up to comment
Community showcase
Published in Marketplace Apps & Integrations

Webinar invitation: Generate custom Jira Cloud PDF reports and exports

Jira may be a staple part of your workday, but your colleagues, customers, business partners or an auditor might need information presented in a different format, that is easy to access and read. And...

58 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you