Xray - move to cloud from desktop software.

[Lital Nabatian]

Hi. we now move to Jira on cloud and I have some problems with Xray.

all my test are not copied from the old Jira. and all the executions too.

now if I tried to excetut test I have an error.

Is there something I can do for copy all my information from the old Jira? ther is a lot of important information....

[Ste Wright]

Hi @Lital Nabatian 

Are you migrating from Jira Server/DC to Jira Cloud?

If yes, are you following the instructions Xray have on their website? See this page - Jira Cloud Migration Guide

You could also contact the vendor for support - see their contact options on this page

Ste

[Joseph Chung Yin]

@Lital Nabatian -

Welcome to the community.  Since xRay is a third party add-on for Jira/JSM env, you should contact the vendor for assistance directly -

https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?tab=support&hosting=cloud

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.