We have installed X-ray on our jira ( we signed up for demo and then from 2nd month it was billed )
as per this documentation we should be seeing default screen for x-ray tests and custom field for x-ray issue types but we seeing neither.
Can someone help.
The first thing to clarify is whether you're using Xray on Jira server/datacenter or Jira Cloud. Jira server/DC is different from Jira Cloud and so are Xray server/datacenter and Xray Cloud, as it uses the corresponding Jira infrastructure.
First, and to contextualize,
To setting up a project,
If you're having problems with the issue types or the screens, usually it is a sign that the project hasn't been configured correctly as mentioned in the previous instructions.
If you're missing the issue types, please see the corresponding quick setup instructions to see how to add them properly;
If you're missing some fields on the screens, this is probably a Xray server/DC issue because it uses several custom fields while in Xray Cloud, due to its architecture, it doesn't work like that.
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