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To sign in under any user without knowing their login and password.
The app Teamlead: Switcher - Easy impersonation gives this opportunity.
Using flexible permission settings you can decide who is able to switch among users: admins only, groups of users, or anyone. You can add the list of users who are not available to be switched into as well.
Audit Log tracks all the transformations between users.
Usually, the app is used by admins.
There is no need to ask users to repeat all the actions that caused an issue step by step. An admin can switch to a user and simulate the user’s actions to find and solve the issue. It saves time for both, user and admin.
In a situation when admins set permissions even if they double-check every detail there is still a chance for mistakes. Using Switcher an admin can switch to a user with a certain role and see if the necessary information is accessible for the user.
Also, there are situations when the app is useful for general users.
If an employee is on sick leave or a vacation, you can sign in under their login to get access to information or to make some actions under their name.
You can set permissions that way, so no one can switch to your head of department’s account to avoid the violation of confidentiality.
Get the trial version of the apps for your Jira and Confluence by the links: