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The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
The role of IT professionals has become increasingly difficult over the last decade. Our organizations work in an increasingly software-powered world and IT professionals are expected to not only manage physical assets but also track software licenses and services. With the influx of assets and IT requests from employees and customers, organizations require proper management and tracking systems to locate assets and tackle issues with ease. The Atlassian Marketplace offers IT professionals a variety of options to do this. With everything from lightweight solutions to enterprise asset structures, you can find an app or integration to better manage, track, and tie assets to your Jira Service Desk tickets.
Help your IT professionals navigate your company’s assets with improved control and visibility over the complete lifecycle of your assets. Reftab has a number of useful features to help you manage your assets from their easy to use mobile app that allows you to scan equipment, to their drag and drop calendars for asset reservations and loans. Keep track of often paired items by creating ‘kits’ and easily keep track of who has borrowed and returned equipment. The advanced custom reports allows users to use queries to create reports and download them in the format you need. Available currently for cloud, this integration works across Jira Service Desk and Jira Software to link issues to assets to better understand how your assets are being used in your organization.
A feature packed integration between Device42 and Jira Service Desk Cloud
Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, providing accurate views of your IT ecosystem. Maintain visibility to all your assets with this bi-directional integration. Easily create Jira Service Desk tickets within Device42 that are immediately viewable within Jira Service Desk. Perfect for business owners who want reports on customers, inventory, and change management or IT professionals who need to keep track of assets and their related tickets.
These three apps are a few of the many apps and integrations available on the Atlassian Marketplace to help you configure Jira Service Desk to better manage your assets. Check out other asset management apps here and try one free for 30 days!
If you’re an IT professional or a business owner who has faced this problem, let us know how you’ve solved for it. Have you tried any of these apps or software? What else do you use?
Product Marketing Manager, Ecosystem
2 accepted answers