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Marketplace Spotlight: Manage your assets with asset management apps

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The role of IT professionals has become increasingly difficult over the last decade. Our organizations work in an increasingly software-powered world and IT professionals are expected to not only manage physical assets but also track software licenses and services. With the influx of assets and IT requests from employees and customers, organizations require proper management and tracking systems to locate assets and tackle issues with ease. The Atlassian Marketplace offers IT professionals a variety of options to do this. With everything from lightweight solutions to enterprise asset structures, you can find an app or integration to better manage, track, and tie assets to your Jira Service Desk tickets.

 

Insight - Asset Management

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Slash resolution time with Enterprise Asset Management
Insight allows you to map all the assets that matter to your business, cut down issue resolution time, scale operations, and unlock valuable insights. Build custom asset inventories, including hardware, software, service catalogs, people, facilities, and more. Reduce MTTR by providing agents all the information they need to solve issues effectively, including asset information and dependencies. Build a single source of truth with free integrations to major 3rd party platforms and unlock the insights you need to refine operations with out-of-the-box reports.  Learn more about Asset Management with Jira Service Desk and Insight and watch our recent webinar here.

 

Reftab Jira Plugin

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Improved asset and inventory utilization with this integration

Help your IT professionals navigate your company’s assets with improved control and visibility over the complete lifecycle of your assets. Reftab has a number of useful features to help you manage your assets from their easy to use mobile app that allows you to scan equipment, to their drag and drop calendars for asset reservations and loans. Keep track of often paired items by creating ‘kits’ and easily keep track of who has borrowed and returned equipment. The advanced custom reports allows users to use queries to create reports and download them in the format you need. Available currently for cloud, this integration works across Jira Service Desk and Jira Software to link issues to assets to better understand how your assets are being used in your organization.

Device42 CMDB for Jira Service Desk

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A feature packed integration between Device42 and Jira Service Desk Cloud

Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, providing accurate views of your IT ecosystem. Maintain visibility to all your assets with this bi-directional integration. Easily create Jira Service Desk tickets within Device42 that are immediately viewable within Jira Service Desk. Perfect for business owners who want reports on customers, inventory, and change management or IT professionals who need to keep track of assets and their related tickets.

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These three apps are a few of the many apps and integrations available on the Atlassian Marketplace to help you configure Jira Service Desk to better manage your assets. Check out other asset management apps here and try one free for 30 days!

 

                                                         → Asset Management Apps

 

If you’re an IT professional or a business owner who has faced this problem, let us know how you’ve solved for it. Have you tried any of these apps or software? What else do you use?

 

3 comments

Is there any special reason why Assets and Inventory Plugin is not in the list?

It's the first asset management app in the marketplace and there are hundreds of active installations.

Emilee Atlassian Team Jul 12, 2019

Hi @Tuncay Senturk -Snapbytes- Thanks for voicing your preference for the Assets and Inventory Plugin. Can you tell us a little more about why you like that app? 

Assets and Inventory Plugin for Jira is a very good alternative for assets management. It supports Jira Service Desk customer portal and it has very nice features with a lean design:

  • Manage the complete IT Asset lifecycle.
  • Flexible asset screen design.
  • Very powerful Asset Navigator - just like Jira's Issue Navigator.
  • Easy insert/update/delete asset operations on asset navigator with keyboard shortcuts.
  • Ability to link issues to assets with asset custom field(s).
  • Multiple asset custom fields with content configuration option.
  • Bulk insert/update with CSV (Excel).
  • QR Code support.
  • Ability to update asset or issue fields with custom asset workflow post functions.
  • Attachments support for assets with image gallery view.
  • Import/Export via CSV/JSON 
  • ...
Like Emilee likes this

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