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Jira Issue details not visible on the LWC on our Custom Object in salesforce

Amar.Sehdev
Amar.Sehdev October 25, 2023

Has anyone noticed this behavior before, 

As of this morning we noticed that the ServiceRocket LWC on our custom object is no longer displaying the attributes from the associated Jira Issue.

Users are still able to create and associate Jira Issues, but the LWC is blank. See attached.

Jira Issue Details not visible on LWC.docx.png

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Synergis Administrator
Synergis Administrator October 25, 2023

We are experiencing the same issue.

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Amar.Sehdev
Amar.Sehdev October 25, 2023

Glad to hear I am not the only one!  As per my support ticket I opened with them today, their DEV Team is working on a fix.

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Synergis Administrator
Synergis Administrator October 26, 2023

Thanks for opening the support ticket. It looks like the issue might be resolved. I just checked myself and with my users.

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Amar.Sehdev
Amar.Sehdev October 26, 2023

Thanks for the update!  I haven't heard from appfire yet - you beat them to it!

It looks good on my end as well.

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