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The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
We are happy to announce some great news for all our Jira Cloud users! We have recently released our Issue History Collector app now available for Jira Cloud.
Now all Jira Cloud users can monitor how much time team members are spending on a request with Issue History Collector for Jira Cloud. Issue History Collector tracks ticket age by assignees and statuses so anyone can understand which task took the longest to complete and which statuses and assignees need more support to keep tasks on track.
This is the perfect tool for Project Managers, Stakeholders, Product Owners and Service Desk Team Leads who want to make sure projects are running on time and eliminate any roadblocks.
Monitoring the amount of time requests spend in each different area of your business is a great way to ensure that your teams are getting the support they need for processes to flow smoothly. For example, using Issue History Collector you are able to monitor the amount of time QA logged on testing, the time Development spent on building out a new feature, and the time Support spent on closing out a client request so you can improve productivity.
Monitoring team progress and identifying delays early is crucial to the productivity and success of any team. Using Issue History Collector for Cloud, you can easily make reports to monitor these stats to track the performance of your teams and identify areas which can be streamlined.
Now teams using Jira Cloud will have a transparency which easily allows them to call out any issues and foster good communication habits with everyone being on the same page about where tickets are stalling and need more attention.
Gather real time statistics by assignees and statuses. Easily track how long the issue was in a certain status, time spent, and who was working on it.
Configurable report setups help you manage which data you are interested in monitoring to optimize your issue history reporting.
Use special project reports to monitor statistics by status or user, and time spent on each ticket. Easily configure your reports to filter your ticket data. Perfect for SLA management!
Main use cases:
We will be adding more features in the near future. If you need any assistance or would like to request a feature - we are just one click away!
Want to check it out? take advantage of our awesome 30 day free trial!
Michele Lim [cPrime]
Product Marketing Manager
1 accepted answer