Issue Sync Pro

[Gregory Bews]

Recently, Issue Sync Pro advised of their commercial changes. I have had synchronization running for several months without issue and now, after signing up for their commercial upgrade, with the 30 day trial plan, I am having the following issue:

When I open a JIRA card in my system, I see the linked card in my customer's system. When I log into my customer's system and open that linked JIRA card, it does not show me the link to the associated card in my system. Instead is shows the following:

Your license for Issue Sync Pro has expired. Contact your Jira administrator.

Both customer and I have upgraded with the 30 day trial option. The customer can see the linked card in my system from theirs, but when I log in to their system, I cannot see the linked card in my system.

[Katarzyna Szumilas_Deviniti_ · Accepted solution]

Hi @Gregory Bews

Our support team already got your ticket and our devs are investigating it. We are sorry for the trouble caused, and will do our best to find the root cause in no time 💪

Thank you @Kate Pawlak _Appsvio_ for redirecting the client to our help center.

Best regards,
Kasia

[Kate Pawlak _Appsvio_]

Hi @Gregory Bews

I'd recommend to contact vendor: link to customer portal. I'm sure that they will help you.

Kate