Is there a limit to the number of incoming email connections with the Email This Issue app?

[Kenyon Barnette]

We have over 10 incoming account that we would like to connect to our JSM project. Is there a limit to the number of incoming email connections? We are looking at Email This Issue as a possible solution and can not determine if there is a limit. 

[Pramodh M · Accepted solution]

Hi @Kenyon Barnette 

Currently, a service project can have up to 10 email addresses connected to it.

Doc - https://support.atlassian.com/jira-service-management-cloud/docs/connect-multiple-email-addresses-to-your-service-project

https://community.atlassian.com/t5/Jira-Service-Management-articles/Now-you-can-connect-multiple-support-email-addresses-to-your/ba-p/2729324

Feature request - https://jira.atlassian.com/browse/JSDCLOUD-798

Hope this helps!

Thanks,
Pramodh

[Kenyon Barnette]

Thank you so much for taking the time to provide a thoughtful answer. We are willing to explore marketplace apps and are specifically looking at Email This Issue. I have updated my post so it is more direct. 

[Pramodh M]

I checked the doc and doesn't seem to have this information. Would be good if you reached out to plugin vendor directly.

[Kenyon Barnette]

I did and received this answer from the vendor. 

Szotyori Dániel commented:

Hi there!

Thank you for reaching out.

I'm pleased to inform you that there are no limitations on the number of incoming accounts you can create via Email this issue. You are welcome to add as many accounts as you need.

Regarding connections to a Microsoft mail server, our cloud platform ensures that these connections (both incoming and outgoing) are managed efficiently. They are channeled in a queue to prevent overloading the mail server, as Microsoft mail servers may deny connections if too many are initiated from the same origin simultaneously.

If you have any further questions or need additional information, please feel free to ask.

Kind regards,
Daniel