How to write a automation rule so that when blocked issue is done then need to add a comment

[@Akshithrekulapelli]

Hi,

I want to write an automation rule so whenever the blocked issue (linked issue) status is Done. then need to add a comment on the destination Issue.

The below rule isn't working for us.

[David Blank · Accepted solution]

Hi @Akshithrekulapelli ,

I am doing something like this in an automation in my org, except I am not triggering my rule on the linking, but instead on the transition to done. To follow my implementation you will want to arrange it a bit differently than you have it above.

I am triggering on the transition, then making sure there is a linked issue with the blocks type. Lastly, for the linked issue with the blocks link type I am adding a comment and mentioning the owner.

Here is a screenshot of mine:

If you want the rule to fire when the issue is linked, I think you could still use my screenshot above, but replace the When: Issue transitioned with When: Issue Linked

[David Blank]

Here is what I am using to mention the owner in case it is helpful: [~accountid:{{issue.fields.Assignee.accountId}}] 

[@Akshithrekulapelli]

Hi @David Blank 

This rule is working fine. but if one issue has two blocked issues let's say Issue-A has two blocked issues Issue-B and Issue-C. if Issue-B is done comment getting added but when Issue-C is done comment not getting added again.

[David Blank]

@Akshithrekulapelli ,

Is it possible you have this box set to true (Checked) on the Branch Rule?

[@Akshithrekulapelli]

I tried checking this but still not working and I got this in the audit log.

[David Blank]

@Akshithrekulapelli apologies my last comment was confusing, you want that unchecked.

When it is unchecked, what are you getting in the logs for Issue C?

[@Akshithrekulapelli]

it is working fine after uncheked. How can we add ticket number in comment? lets say SUP-11 is done, in comment we need to add SUP-11 is done

[David Blank]

I think one better is if you use {{issue.key}} it gives you a formatted link with number and summary

[David Blank]

Here's a link to a bunch more smart values you could use: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

[David Blank]

@Akshithrekulapelli If this answers your question, would you mark my answer as accepted please? This will keep open questions at the top :)

[@Akshithrekulapelli]

Thanks for your help. 

Can you help me on this How to write an automation rule status of original... (atlassian.com)?