How to write an automation rule status of original ticket gets changes,duplicate to reflect the same

Akshith Rekulapelli August 28, 2023

How to write an automation rule so that status of original ticket gets changes , duplicate(linked issue) to reflect the same and also any update made on the original ticket should reflect on the duplicate. 

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David Blank
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August 28, 2023

Hi again @Akshith Rekulapelli !

 

So the automation is:

If Issue Transitioned

AND Linked Issues of Link Type "is duplicated by" exist

Then For Linked Issues of type is duplicated by Link Type

Transtion Issue

   Status = Copy from trigger issue

 

Can you confirm this is your intended automation rule? If so, it could look something like this :
Screenshot 2023-08-28 at 1.01.36 PM.png

Akshith Rekulapelli August 28, 2023

yes, and also it needs to be vice - versa if something changes in the duplicated issue than it should be reflected in the original issue as well.

David Blank
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August 28, 2023

@Akshith Rekulapelli , for that I would use an IF; Else IF Condition like this:

Screenshot 2023-08-28 at 1.28.47 PM.png

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