So we have two projects; one is Jira Service Desk and another one is traditional software board.
The automation for creating a clone from Service Desk to Jira already exists as our internal tech/IT teams looks at the issues and resolves it.
The issue I am facing in this automation is as follows:
- When anybody raises a ticket with the attachment on Service Desk, I clone it using a rule via Automation for Jira.
- However during this cloning, the attachments are lost.
- Hence to refer to the images we have to go on linked issues in Jira Software board and then go to Service Desk task and see the attachment.
I am using Automation for Jira tool to automate this and would appreciate it if someone helps me find a way to resolve this with the same tool or the Automation tool from Service Desk board.
What's the way to resolve this?
PS: I am using cloud version.
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