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How to remove the "No Option" folder from JIRA Structure

Hi,

I've created a JIRA structure where my tickets are grouped by Platform/s.

The problem is that some tickets are grouped into a "No Option" folder, although they have value(s) in the Platform/s field. Only the tickets with the empty field should be dropped into the "No Option" folder.

I was not able to identify the root cause.

Thanks

no_option_folder.png

structure.png

1 answer

I understood the root cause. If any of the EPICs children (story / bug / task) has no value in Platform/s field, it will display the parent EPIC in the "No Option" folder.

The solution is to makes sure all the EPICs children have a value set in the Platform/s field. 

Welcome to the community, @Adi TK.

Glad to hear you were able to figure it out on your own and  it's great that you shared the solution here for others to find! 👍

-dave

Like David Niro _Tempo_ likes this

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