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How to remove the "No Option" folder from JIRA Structure


I've created a JIRA structure where my tickets are grouped by Platform/s.

The problem is that some tickets are grouped into a "No Option" folder, although they have value(s) in the Platform/s field. Only the tickets with the empty field should be dropped into the "No Option" folder.

I was not able to identify the root cause.




1 answer

I understood the root cause. If any of the EPICs children (story / bug / task) has no value in Platform/s field, it will display the parent EPIC in the "No Option" folder.

The solution is to makes sure all the EPICs children have a value set in the Platform/s field. 

Dave Rosenlund
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 02, 2022

Welcome to the community, @Adi TK.

Glad to hear you were able to figure it out on your own and  it's great that you shared the solution here for others to find! 👍


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