If you’ve ever asked those questions, this article will be handy. Let’s try to find answers and solutions that will help you to optimize your decisions in Jira.
Some users find they can’t delete issues in Jira. That’s because they don’t have access to the process of deleting. If you want to remove some ticket/issue, you need special project permission.
Think responsively before granting permissions for deleting issues to some users or user groups. Usually, it is only given to administrators.
Go for Settings → Projects → Project Settings → People → Add People. Here you can add yourself as an administrator.
Now, open an issue and find the Delete option.
After you delete the issue in Jira – it is forever gone. It’s impossible to determine who has destroyed an issue and when.
Delete or not delete? – the main question here.
When you delete a file from your computer, it gets moved to the trash and you can turn it back. It doesn’t work with Jira’s issues this way. There is no built-in recycle bin in Jira. Though it sometimes happens that users delete stories by accident.
Let’s look at how Marketplace tools can help to solve this problem. Here are options for different hosting types.
The deleted issues will be stored after activating the option. You will get the report with the info on:
- what issue was deleted
- who deleted it
- when it was deleted
Who deleted my issues by Sevidev will help find both single and bulk deletes. Also, you can recover the data you lost after deleting.
Recycle Bin for Jira by t2consult provides the ability to create a place in Jira where you can store the issues some user has deleted. The other options are to grant permissions for viewing and recycling issues; restoring the deletes.
Jira’s “Delete” action is as irreversible as it gets. It deletes an issue from the database without leaving a trace, and there is no way to restore the deleted issue or the audit trail linked with it.
So, there are two possible ways out:
You’re welcome to share your experience and advice. ⇓
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