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How to delete an issue from Jira? Save the deleted issues

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  • How to delete an issue/ticket from Jira?
  • Is there any chance to find the deleted issues?

If you’ve ever asked those questions, this article will be handy. Let’s try to find answers and solutions that will help you to optimize your decisions in Jira.

Deleting issues from Jira

Some users find they can’t delete issues in Jira. That’s because they don’t have access to the process of deleting. If you want to remove some ticket/issue, you need special project permission.

Think responsively before granting permissions for deleting issues to some users or user groups. Usually, it is only given to administrators.

How to delete Jira’s issue?

Go for Settings → Projects → Project Settings → People → Add People. Here you can add yourself as an administrator. 

Now, open an issue and find the Delete option.

How to delete an issue in JIRA.png

After you delete the issue in Jira – it is forever gone. It’s impossible to determine who has destroyed an issue and when.

Delete or not delete? – the main question here.

Is there a way to save the deleted issues?

When you delete a file from your computer, it gets moved to the trash and you can turn it back. It doesn’t work with Jira’s issues this way. There is no built-in recycle bin in Jira. Though it sometimes happens that users delete stories by accident. 

  • The most widespread advice is to disable permission for the regular users and allow it to admin only. It can help to narrow down the problem because it’s a mess if every user has the ability to delete. Still, it doesn’t completely resolve the problem. Some businesses must adhere to tight auditing regulations (e.g., CFR 21 Part 11). One of them is to see if any issues have been removed.
  • The second way out can be to restore the XML backup from before the issue was deleted. It’s a solution available for Jira Server users. Read more in How to restore accidentally deleted issue in JIRA section.

How to store the deleted issues [for different hosting types]

Let’s look at how Marketplace tools can help to solve this problem. Here are options for different hosting types.

✅ Cloud

SaaSJet team has developed the Keep deleted issues feature. It’s available with the Issue History for Jira add-on. 

The deleted issues will be stored after activating the option. You will get the report with the info on:

- what issue was deleted 

- who deleted it 

- when it was deleted

How to store the deleted issues in JIra.png

✅ Data Center, Server

Who deleted my issues by Sevidev will help find both single and bulk deletes. Also, you can recover the data you lost after deleting.

keep track of deleted issues.png

✅ Server

Recycle Bin for Jira by t2consult provides the ability to create a place in Jira where you can store the issues some user has deleted. The other options are to grant permissions for viewing and recycling issues; restoring the deletes.

Restore the deleted issues in Jira.png

Takeaway

Jira’s “Delete” action is as irreversible as it gets. It deletes an issue from the database without leaving a trace, and there is no way to restore the deleted issue or the audit trail linked with it.

So, there are two possible ways out:

  1. Disable the Delete permission for users except for the admin.
  2. Try one of the apps to avoid losing issues forever.

You’re welcome to share your experience and advice. ⇓

 

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