External form to create tickets in Jira

[Alexa Huynh]

Hello Everyone,

I am looking to build a form which could be filled by external team. And need to make sure all the intakes will stay in my Jira board forever. 

It must be possible to assign a number value upon submit based on the user choice. 

E.g. He/She selects option #1, and the value assigned is "30", and if he/she selects an option #2, the value assigned is "50".

There must be a custom field to SUM for all the inputs above. Let's say for Q#1, the value is "30", for Q#2 the value is "50" and Form would create a Sum field which would show "80" once Submitted.

Once the form is submitted, it would create a Jira entity (a ticket) which would have a New status assigned, which I can change to In Progress / Done. 

Does anybody knows any plug-in or capabilities I can use to build such form? Thanks!

[Olha Yevdokymova_SaaSJet · Accepted solution]

Hello, @Alexa Huynh !

You can try to look at add-on developed by my team - Smart Jira Forms. With this add-on, you can easily generate forms that can be shared externally via links or embedded elements. Once a form is submitted, it automatically creates a Jira issue based on the provided information.

Let me know if you need more info!

[John Funk]

Hi Alexa,

You can use the Issue Collector function to create a form that is embedded in an external website. 

https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/

Then you can use automation rules to take care of the other things you listed after the issue gets created. 

[Alexa Huynh]

Hi John, thanks for your prompt. But as I see, the Custom form (collector) has limited custom fields. Let's say, I cannot add 10 Description fields as I intend to. Are there any good plugin options?

[John Funk]

Sorry, that's not functionality that I use, but you can certainly search the Atlassian Marketplace to see if there is one.