Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,458,720
Community Members
 
Community Events
176
Community Groups

Create JSD automations for issues that are imported through External CSV Importer

Edited

It is possible to update the SLAs for issues that you import. 

However, how do you create the triggers or conditions for the automations from JIRA Service Desk that are fired for these imported issues?

Here's a scenario:

I have an SLA that is created when I move an issue to 'In Progress' and breaches after 30 days.  I made an automation to trigger when the SLA is breached to send an email.

When I import a ticket that is 'In Progress' the SLA is made correctly after I execute 'Update SLA's.  But the automation is never created, so no emails will be sent.

I'd like to know how to create the automation.

Thanks for any help.

1 answer

0 votes
John Funk Community Leader May 21, 2021

Hi Mary,

It sounds like you would create an Automation rule with a trigger based on a new issue getting created. Is that what you are looking for? 

No.  I want the automations to be in place after the import.

For example, if I have an SLA that is created when I move an issue to 'In Progress' and breaches after 30 days.  I made an automation to trigger when the SLA is breached to send an email.

When I import a ticket that is 'In Progress' the SLA is made correctly after I execute 'Update SLA's.  But the automation is never created, so no emails will be sent.

I'd like to know how to create the automation.

Thanks,

Mary

John Funk Community Leader May 21, 2021

Importing a ticket implies that you are creating a ticket. What do you mean by "import"?

I'm using the utility under Admin --> System --> External System Import

https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/

John Funk Community Leader May 21, 2021

Is the import just updating an existing issue? Or is it creating new issues? 

John Funk Community Leader May 27, 2021

So I would create an automation that fires when a new issue is created and the status is In Progress. 

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events