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I am using Service Rocket in order to integrate Salesforce and Jira.
My problem is, I cannot create a Jira issue from Salesforce when including the 'Status' field in the binding.
The ERROR i get is:
JIRA VALIDATION FAILED
status: Field 'status' cannot be set. It is not on the appropriate screen, or unkonwn.
Note: when the 'status' field is excluded from the binding, it works fine.
Other relevant info:
- If i associate an existing issue with a Salesforce case this works fine.
- If i update the status in jira, the status is updated in Salesforce fine
- If i update the status in Salesforce, nothing happens in Jira