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Big Picture Project Management Gantt Chart Dependency Error



I have just started evaluating Big Picture PM for Jira.

I have used Jira a fair bit, so I am used to it's structure and hierarchies.

Steps taken:

1. created jira tasks.

2 included the tasks for the jira project in a program box for BPPM.

3. created some dependencies/links between tasks in the Gantt chart.

4. discovered that I had used the wrong program box type.

5. removed the scope from the existing box and created a new box.

6. added the project (and jira tasks) to the new box.

7. as expected dependencies didn't exist.  When I try to create dependencies for the tasks that had dependencies in the old box I get the following error message.

Link wasn't created for request:LinkCreateRequest: id:null 2@1@10006->2@1@10007, linkType:FINISH_START, lag: 0, asap mode: true

Creating dependencies for tasks that didn't previously have any works.  I suspect there are orphaned records from the previous box that are stopping the new links due to ref integrity constraints.


Thoughts/ advice?





2 answers

2 accepted

0 votes
Answer accepted
Anna-SoftwarePlant Marketplace Partner Dec 02, 2020

Hi @MA

Indeed, in BigPicture we use an integrity check process that resolves issues like the one mentioned above.

Also, there is a possibility to demand the process if necessary. Please go to Jira Administration >> Apps >> BigPicture Technical Configuration >> Advanced >> and click "Fix Integrity Checker errors.



Thanks @Anna-SoftwarePlant 

Good to know about the Fix Integrity Checker functionality.

Like Anna-SoftwarePlant likes this
0 votes
Answer accepted

As a follow up to this one, the issue resolved itself after a period of time.

I suspect there is some sort of background clean up process that occurs to remove stale/orphan records.  Maybe someone from Big Picture/SoftwarePlant could confirm.

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