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I'm new to Backbone issue sync.
I've configured a connection between 2 projects and the fields and status settings are working exactly how I want them. However, my agents want a quicker and easier way to view the sync'd issue key.
Is there a way to get the Synced with number to display as a Linked Issue or add it as an internal comment,
I'm happy to set up an automation I just need to know how because I can't find an automation that allows me to grab data from the Backbone Sync field.
Hi @Anthony R
thank you for using Backbone. I'm part of the team behind the app. There are various ways to do what you've asked for:
Since you've requested that automation solution, I go deeper into that. The information you're looking for is stored in an issue property called k15t.backbone.syncinfo. In order to view it, you can access it via a link like https://k15t.jira.com/rest/api/3/issue/BAC-1106/properties/k15t.backbone.syncinfo. The issue key of the other project is saved into the remoteIssueKey field.
So for an automation to read the issue key, I'd use this smart value (as long as this issue is only synchronized with one issue):
You may use this smart value then to create an issue link, add a comment, include it into some other field - as you wish.
I hope that helped. Let me know if you have further questions.
@Anthony R hello there! Glad to hear you've resolved your issues fast. If you decide to switch the integration approach and tool, feel free to check out ZigiOps. It's a no-code platform that can help you integrate jira with a variety of systems in no time, and transfer/sync various data/entities. If you want to know more about ZigiOps, feel free to book a demo to see how it works.
Regards, Diana (ZigiWave)
Hi @Anthony R ,
This is Dhiren from Exalate.
Exalate, provides a fully bi-directional synchronization between Jira(Cloud,Server,Data Center) and Jira(Cloud,Server,Data Center) among other ITSM systems that is fully customizable. It is easy to set up and the entire customization can be configured using a no-code interface. It also provides a Groovy based scripting engine for limitless customizability.
You can even integrate between Jira Software, Jira Service Management (Service Desk) and sync issues inside projects back and forth to achieve your integration requirements.
Exalate provides a flexible synchronization engine such that issues are automatically and securely synced - between multiple Jira's - wherever hosted. Benefit from a unified view and integrated workflow!
Use cases supported:
If you would like to see a customized demo of the product in action, feel free to book a slot with us.
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