We recently conducted research with admins of the Atlassian Marketplace Listings, and learned that positive reviews are a critical decision-making criteria for installing an app.
Here are a few quotes:
“I won’t install something that has less than three stars, or no installs. I don’t want to be the first adopter. I’m looking for a solution that works and I don’t have to worry about it.”
“….its similar to if you are going to go to a restaurant and you’re looking at Yelp or something. I mean, you look for the most ratings.”
Keep in mind that not all reviews are equal! Our first tip on writing a review is to consider: How will it help another customer make the right decision?
Did it solve for a use-case?
Did it have any missing functionality?
Are you happy with the level of support?
Was there good documentation? Was it easy to set up?
Are you happy overall with the product, why?
Learn more about How to leave a helpful Marketplace review here.
Sharon MarkowitzAtlassian Team
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