Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to leave a helpful Marketplace app review

Hi Atlassian Community!!

Have you ever browsed the Atlassian Marketplace, clicked on an app, peeked at some reviews and thought… ”Wow, that review is super helpful. They must really like the product!” Or maybe you came across one and thought, “This doesn’t make sense. Why is this a review?”

We understand your joy and your frustration, as do the app vendors. Which is why in the spirt of this month’s community badge, we thought we’d share some best practices about what makes a helpful Marketplace app review!

One good way to think about reviews is to consider what information you’d like to learn from a fellow customer about an app.

  1. Did it solve for a use-case?

  2. Did it have any missing functionality?

  3. Are they happy with the level of support?

  4. Was there good documentation? Was it easy to set up?

  5. Are they happy overall with the product?

  6. How long have they been using it?

  7. Did they decide to leave? Why?

It’s also helpful to consider what is not helpful in a review :minus:

  1. Two word reviews

  2. Support inquiries

  3. Wrong product (or wrong deployment)

  4. Other – let us know in the comments!

All this information is helpful to both your fellow app customers and the app vendors themselves. Reviews give vendors the ability to gauge their overall customer satisfaction and learn where they need to improve. Help us add to the list of best practices by leaving your thoughts in the comments below. What do you look for in an app review that you wish most people knew?



Log in or Sign up to comment
Community showcase
Published in Marketplace Apps & Integrations

🌐 BigPicture-Marketplace Apps Atlympics

Hello Atlympics, here a market place app that's a game changer given the features and excellent support.  Link to the tool:  Bigpicture project management ppm plugin How did yo...

9 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you