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๐Ÿป ๐Ÿ‚ Apptoberfest Demo: High Velocity ITSM with Bulk Approvals on Automated Service Desks ๐Ÿ‚ ๐Ÿป

Bulk Approval Screenshot.png

One of Jira Service Management's strengths is the ability to integrate with other systems. 

We implemented many ๐Ÿค– Automated Service Desks where the requests are fulfilled automatically (e.g. granting access to applications, account creations, etc...) upon approvals. 
However, the bottleneck is transferred to the approvers after that. 

Bulk Approvals was conceptualised to solve the pain of customers who have to review and approve hundreds of requests at a go. ๐Ÿš€

This will enable Jira to support higher volume of tickets for self-service automated Service Desks.

The app 

  • improves productivity with lesser context switching

  • reduces blind approvals by displaying necessary fields in the same screen
  • uses less clicks to get the work done

 

View the video at http://youtube.com/watch?v=IVAVjyK4tFw

 

If you like the video, please support us with a like (thumbs up) or a comment.
We love to know what type of Automated Service Desks you have on your JSM. 

 

If you want to know more about Bulk Approvals for Jira Service Management, you can check out the Atlassian Marketplace or the User Guide.

You can also book a free 30mins demo too! ๐Ÿ˜„

12 comments

Hua Soon SIM _Akeles_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Sep 30, 2022

We are trying to get our own YouTube custom URL.

To be eligible, we need to meet the final criteria to have 100 or more subscribers.
It's tough trying to reach the goal with organic growth. 

We appreciate everyone who can lend a helping hand. 
Thanks in advance. ๐Ÿ™

Like โ€ข # people like this
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 01, 2022

Hi @Hua Soon SIM _Akeles_ 

Interesting app you have there! Any chance to have on your roadmap for a cloud version?

Do you have the possibility to send e.g. approve bulk emails to approvers?

Like โ€ข # people like this
Andy Gladstone
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 03, 2022

@Hua Soon SIM _Akeles_ interesting concept. I have subscribed to the YouTube channel and liked the video. Good luck this Apptober!

Like โ€ข Hua Soon SIM _Akeles_ likes this
Hua Soon SIM _Akeles_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Oct 03, 2022

Hi @Alex Koxaras _Relational_ 

Thank you.
There are also some dependencies on the Forge platform before it is technically feasible.
At the same time, we are also monitoring the interest for the Cloud edition.

 

You brought up a good suggestion ๐Ÿ’ก for the bulk approval emails ๐Ÿ‘

We can send a scheduled reminder email to the approvers so that they will not be flooded with email notifications. We will add this to our roadmap.

Like โ€ข Alex Koxaras _Relational_ likes this
Hua Soon SIM _Akeles_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Oct 03, 2022

Hi @Andy Gladstone 

Thank you vey much ๐Ÿ˜Š

Hana Kuฤerovรก
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 04, 2022

Hi @Hua Soon SIM _Akeles_ ,

please, which field types are supported when showing relevant fields? Is it possible to show Insight fields? Thank you!

Like โ€ข Hua Soon SIM _Akeles_ likes this
Hua Soon SIM _Akeles_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Oct 04, 2022 • edited

Hi @Hana Kuฤerovรก

 

Thank you for your comment.

Currently, it can pick the fields which can be added to the customer portal (Refer to List of supported custom fields for request types in Jira Service Management customer portals)

 

Currently Insight fields are not fully compatible since it only show the key/value of the Insight object. We will add it to the roadmap to work on it.

 

If there are any other field types that you need, please let us know.

Like โ€ข Hana Kuฤerovรก likes this
Hana Kuฤerovรก
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 05, 2022

Great! Thank you, @Hua Soon SIM _Akeles_ .

Britta Neugebauer _yasoon_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Oct 12, 2022

It looks very satisfying to bulk approve all those requests! โœ…

P.S. @Hua Soon SIM _Akeles_ I also subscribed to your YouTube channel โ–ถ 

Like โ€ข Hua Soon SIM _Akeles_ likes this
Katarzyna Pawlak _Appsvio_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 12, 2022

It looks like a great extension to boost Jira Service Management with our edit request feature from the Feature Bundle app. I'm waiting for cloud version of your app ๐Ÿ’ช

Like โ€ข Hua Soon SIM _Akeles_ likes this
Hua Soon SIM _Akeles_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Oct 12, 2022

Many thanks @Britta Neugebauer _yasoon_  

Every new subscriber makes a difference to reaching our goal ๐Ÿ˜Š

Like โ€ข Britta Neugebauer _yasoon_ likes this
Hua Soon SIM _Akeles_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Oct 12, 2022

@Katarzyna Pawlak _Appsvio_ 

Yeah. Edit Request feature is very useful for Jira Service Management.

Thank you

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