we need JEHM can we get that with JIRA on-demand?

[Theresa Nazeer]

we need JEHM can we get that with JIRA on-demand?

[Theresa Nazeer · Accepted solution]

Well it is possible for the system to generate an issue from an incoming email some other way?

[Nic Brough -Adaptavist-]

It has some basic email handling as standard. See http://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email (unless OnDemand has had it removed for some reason, but I don't think it has, I think all of that stuff is there, although you may need to raise a support call to get the mailbox configured)

The reason Andy has written JEMH is that he saw the need for more than the basic handling, and has shared his work with us. Which is very very much apprecieated!

[Andy Brook [Plugin People]]

Yes, you need an email processing proxy, that uses REST to do all the work.

[Theresa Nazeer]

Is there any documentation on doing that or setting it up?

[Andy Brook [Plugin People]]

No, it doesnt exist yet, next project.

[Andy Brook [Plugin People]]

No you can't, sorry :( the number of plugins is very limited, and the ongoing rapid evolution of JEMH may not lend itself to being a good candidate.

Supporting ondemand is an entirely different matter. I have a plan for that in the future, but its an entirely diffirent implementation, based on SaaS. Likely this will one of my next projects.