sumUp plugin - Receiving "null" in totals

We have installed the sumUp plugin to test. It looks like just we are looking for however on some of our custom fields, we get a "null" error in the totals row. Specifically the custom field is "QA Estimate" which is logged by users on tickets in hours. So if we had 5 issues totaling 8hrs, the total row shows "null 8.00 null". Is this because it is attempting to report *DD:HH:MM* format ? 

Lastly, we noticed a lag when running queries. I understand from the release notes that the speed has been improved. Is this something that will continue to improve or is this the best case scenario? (We have a large database (350k+ issues) so the additional time impacts overall performance.) Thanks! 

1 answer

Hi Daniel,

to your first question: This could be a bug and we will check this out.

To your second question: What are the specs of your system? Which database type are you using? And how long does it take to proceed your 350k+ issues? If there is a way to improve the speed of our algorythm we will update this in the next release.

Cheers

Sergey

In our Production instance (_which doesn't have sumUp installed yet has 200+ concurrent users_) it takes about 4-5sec to pull up all issues in a query. In our Dev instance (_which DOES have sumUp installed yet only myself in it as a user_) it takes about 35-45sec to pull up all issues in a query. If I disable sumUp the load times match the prod instance. My concern is that if loaded in prod, with the additional load of another 200 users, the instance will be made unusable. *System Info as requested* JIRA 6.2.5 Operating System Linux 3.2.0-69-virtual OS Architecture amd64 Application Server Container Apache Tomcat/7.0.47 Database type oracle10g Database version Oracle Database 11g Enterprise Edition Release 11.2.0.4.0 - 64bit Production With the Partitioning, Automatic Storage Management, OLAP, Data Mining and Real Application Testing options Database driver Oracle JDBC driver 11.2.0.2.0 External user management ON *Database Statistics* Issues 347612 Projects 42 Custom Fields 109 Workflows 14 Attachments 249745 Comments 907444 Users 1113 (External user management is enabled. Showing records from local database tables only.) Groups 185 (External user management is enabled. Showing records from local database tables only.)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

Meet the AUG leaders of Northern Virginia

@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....

121 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you