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reactivate account

balbina
balbina
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February 13, 2025

Hi, please help me reactive our jira account! we don't use it often but we still use it! How can we prevent it continuing to be deactivated? Please help.

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Dan Breyen
Dan Breyen
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February 13, 2025

Hi @balbina welcome to the community.  Here's a Knowledge Base article from Atlassian that might help with reactivating your account: reactivate-a-subscription 

If you're still having issues after that you can create a ticket with Atlassian Support and choose the 'Billing, payments, and pricing' option.  They're better equipped to assist with billing issues than the community here.

Hope that helps.

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