"Error occurred: undefined" when enabling JIRA Mobile Connect

[Steve Schaefer]

After installing the jconnect-plugin and enabling all the 19 corresponding modules, I navigate to the admin area of JIRA and my corresponding project to "Enable" JIRA Mobile Connect. When I click on "Enable" I get the following text in red, "Error occurred: undefined". Please advise, I would be very grateful. My logs show the following:

2011-10-10 13:28:38,325 http-8080-6 WARN lpenaflor 808x13x5 1htwpk5
68.78.129.40 /plugins/servlet/gadgets/makeRequest
[http.impl.client.DefaultRequestDirector] Authentication error: Unable to respond to any of these challenges: {oauth=WWW-Authenticate: OAuth realm="http%3A%2F%2Fjira.enturaglobalnet.com%3A8085"}
Oct 10, 2011 1:28:47 PM
com.sun.jersey.server.impl.application.WebApplicationImpl onException
SEVERE: Internal server error
java.lang.NoSuchMethodError:
com.atlassian.jira.util.lang.Pair.nicePairOf(Ljava/lang/Object;Ljava/lang/Object;)Lcom/atlassian/jira/util/lang/Pair;
at
com.atlassian.jconnect.rest.resources.JMCAdminResource.validateRequest(JMCAdminResource.java:152)
at
com.atlassian.jconnect.rest.resources.JMCAdminResource.enableProject(JMCAdminResource.java:60)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at
com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:206)
at
com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:90)
at
com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
at
com.atlassian.plugins.rest.common.expand.interceptor.ExpandInterceptor.intercept(ExpandInterceptor.java:38)
at
com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
at
com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.invokeMethodWithInterceptors(DispatchProviderHelper.java:98)
at
com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.access$100(DispatchProviderHelper.java:28)
at
com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker._dispatch(DispatchProviderHelper.java:202)
at
com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:67)
at
com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:163)

[Steve Schaefer · Accepted solution]

Updating the version of the JMC plugin did the trick! Thanks!

[dkordonski]

Hi Steve,

the error suggests that you are running JIRA instance that JMC is incompatible with. Could you please specify what JIRA version you are running?

[Steve Schaefer]

Thanks for the reply Dariusz, I am running version 4.3. According to what I have read on JMC is that it is compatible with version 4.3 to 4.4.3 per this link: https://plugins.atlassian.com/plugin/details/322837. I copy pasted my version info below. Any ideas?

Edition	enterprise
Version	4.3
Build Number	614

[dkordonski]

It seems that the latest JMC version (1.0.7) might have broken the compatibility with JIRA 4.3. Could you try installing the 1.0.1 version of the plugin? It should work just fine.

[dkordonski]

Actually it seems like you are running an old version of JMC plugin. Could you get the latest version from PAC (1.0.7) and install it instead? You can check the plugin version by going to 'Plugins' in JIRA Administration and finding the Jira Mobile Connect plugin in the list.