I created a notification scheme for a project and set it as default for that projecT.
In that scheme, an e-mail should be sent to the reporter upon assigning the request to a servicedesk-employee. Alas that does not happen.
All other notifications I set are sent correctly.
Am I missing something?
In 'Notifications to customer' there are some default rules. However: notification upon assignment of the ticket is not mentioned there. I can't add that type of issue-notification to the custome automation as well.
What am I missing?
I need to change that for 3 jira-servicedesk installations, and I can't find the solution...
The regular notification scheme is for Jira Users, not JSD Customers. JSD has its own notification engine that only supports specific JSD customer notifications. You cannot use it to generate custom notifications like you can from Jira itself.
You would need a plugin to send out a custom notification. This isn't out-of-the-box functionality.
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