mention feature in comments - not possible to submit with Return

Hi,

today we discovered a strange bug.

When we try to mention a person in a comment, the list with users appears but it is not possible to choose a user by pressing Return. It is necessary to click on the user to convert @sfe to the User mention Tag.

This only happens in comments, for example in the description it is possible to press Return to submit!

Any ideas?

Thanks

3 answers

1 accepted

I tested your issue in JIRA 6.3.4, and could not reproduce the problem. That does not mean that you are not experiencing the problem. It's possible that we aren't doing the exact steps that you are doing, or it's also possible that you are having issues with your instance.

You might need to consider logging a support ticket at support.atlassian.com in order to investigate this issue further.

 

Hey Felix! Can you confirm in which version of JIRA is this occurring? I tested on a staging instance over here that is on version 6.3.9 and wasn't able to replicate the problem. Cheers!

Hi Joao, its 6.3.4. Best Regards Felix

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,304 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot