jira software and jira service management - getting email notification for my own comments

[Joël Kemnitzer]

Hello dear community,

as a site admin, a question has reached me about users receiving email notifications about their own comments.
Unfortunately I could not find any setting (e.g. notification scheme) that no mails should be sent for own comments.
Where can this be turned off?

Example:
In the project settings (jira software / jira service management) the notifications can be controlled for the comments. For example, if the creator is set in this option, he will receive notifications about comments from others and his own.

Many thanks in advance.

Kind regards,
Joey

[Jack Brickey]

Hi @Joël Kemnitzer , if it is happening on all projects and for any updates then can you have the users check their personal settings under their Avatar (top right corner). Be sure the following is off.

next, if that isn't it then check for any Automations that might be sending emails.

[Joël Kemnitzer]

Hi @Jack Brickey
great! Thank you!

[Jack Brickey]

@Joël Kemnitzer , if you feel your question is properly answered please accept the answer.

[Mohamed Benziane]

Hi,

Welcome to the community

The user need to go to this personal setting and uncheck the following option :

You make changes to the issue

https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/#p1

[Jack Brickey]

yep

[Joël Kemnitzer]

Hi @Mohamed Benziane
thanks! (: