So we have jira and jira service desk. I send an email to both.
email:
This is a test email.
In service desk the email retains the format that I have sent above.
However, in jira the result is:
This is a test email.
*[1]https://community.atlassian.com
------------------------------------------------------------
[1]https://community.atlassian.com
However, if I copy and paste the email format into the jira interface it retains the original email format.
Question: how do I get jira to retain the email formatting so that I don't have to copy and paste the desired format into the issue.
@Gavin Check the email handler and make sure that the email format is set as HTML https://confluence.atlassian.com/adminjiraserver/configuring-email-notifications-938847633.html#Configuringemailnotifications-htmlformatting
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