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issues not showing in active sprints

I have issues in an active sprint that are not showing on the backlog or active sprint boards. We have multiple boards within the project, but this is the only board that does not display issues.

I have confirmed that issuetype is correct in filter, sprints are assigned to sprint and sprint is open.


3 answers

Hi Teressa

A few things to check :

  • Do you have access to those issues? (you will only see issues that you are supposed to see)
  • Check the Columns tab under Board settings to ensure that there are no statuses in the Unmapped section on the right hand side
  • Check the board filter to ensure that it is correctly including those issues

Hope this helps

Yes on all of the above. I did more digging and was finally able to find the cause and correct issue.

Hi Teressa,

Please share the details of the root cause. I am similar issue.




Like Vyal Pillay likes this

Hi Jayesh,

I should have done that when I found the cause back in 2018!. We haven't encountered this issue again since upgrading to a more recent version.

Sorry couldn't be more helpful. Good luck!


Under the project, right component should be selected. Epic link that you include in the story or task should also have same component. Sprint number should be the current Sprint (number). Taking care of the above will enable the backlog to be viewed in Active Sprint board.

even after this, tickets are not showing. They show up when changed to in progress state. but not in to do state

Go configure the board. To do column should be mapped to 'To Do'. Title alone would not be of help. Active Sprint board is a reflection of Query.


Configure: Board and

Make sure the Swimlanes is set to "Assignee"

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