Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

i want to cancel my free trial and i cannot find a wa to do that their site makes it very difficult

Deleted user February 11, 2025

i want to cancel my free trial and i cannot find a wa to do that their site makes it very difficult 

3 answers

1 accepted

1 vote
Answer accepted
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 11, 2025

Hi @[deleted] , welcome to the community.

What exactly is your goal with canceling? If you no longer want to use the instance you can simply ignore it and it will be decommissioned in time. However if there's some immediate need to decommission the instance you could reach out to Atlassian support and select Billing option and let them know of your desires.

0 votes
Deleted user February 11, 2025

I appreciate everyone who has given me this answer, but unfortunately these options are not available when I log in. It just gives me an infinite runaround. I will simply have a chargeback issued to my card if they charge me since they obviously make it nearly impossible to cancel the trial and they do that on purpose it seems pretty apparent by the terrible customer service that they offer 

0 votes
Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 11, 2025

Welcome @[deleted] 

You need to navigate to:

  • admin.atlassian.com
  • Select your organisation
  • Go to the Billing
  • Search for your product
  • Select Cancel subscription
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 11, 2025

Hi @Nikola Perisic , does this work for free trial? I tried on my Free tier but can seem to achieve that.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
atlassian, team '25, conference, certifications, bootcamps, training experience, anaheim ca,

Want to make the most of Team ‘25?

Spend the day sharpening your skills in Atlassian Cloud Organization Admin or Jira Administration, then take the exam onsite. Already ready? Take one - or more - of 12 different certification exams while you’re in Anaheim at Team' 25.

Learn more
AUG Leaders

Upcoming Jira Events