Hi @Jasmine Jacintha Howidjaja
Welcome to community!
Recommend you to split the questions to different posts to get more clear answers :)
Also is this for cloud or DC deployment?
1. Yes, in the permission scheme, you can set browse issues to only those roles. With watchers having that permission, adding a user as watcher can grant them the visibility.
2. If it is not copying, why don't you write a custom automation to perform this?
3. You can use automation to add the stakeholders as watchers as well
4. Custom automation can help again
5. Can you explain the use case in detail?
6. No.Even when added as collaborator they will get to see full details of the issue for which they have visibility.
7. No. Not out of the box
8. Where is the reporting line information stored?
9. Check out this answer -> https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Re-How-to-set-a-reminder-in-JIRA-with-the-Automation-for/qaq-p/1439934/comment-id/73350#M73350
Thank you so much for your help! @Fazila Ashraf
This is related to the Jira Service Management product:
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Hi @Jasmine Jacintha Howidjaja
2, 3, 4) Create a manual trigger automation called 'Split issue' and in the actions, you can clone the issue to copy the needed details and add additional members as watchers and also send custom emails to them.
The 'Split issue' functionality is not available in cloud and we write such custom automations for this use case. Are you in DC deployment?
5) Automation again to trigger on every issue creation and on condition that there is not request type assigned, set default request type.
8) If the employees are less, you could maintain it as a lookup table in automation. If it is even considerably more, try to use assets or a store it in a external app and use rest apis to fetch on demand?
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hai @Fazila Ashraf , well noted on this
Actually, I'm not involved in the DC deployment, but I can inform the team to set up the automation
Do you have any examples of custom automations?
thank you in advance
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https://www.atlassian.com/software/jira/automation-template-library can help teams start with the custom automations
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