how to recover a deleted ticket

[jcho@subcom.com]

I have deleted a ticket in a queue and would like to know if there is any way to recover a deleted ticket.

[Alexey Matveev]

Hello,

You can recover a deleted ticket only by restoring your Jira from a backup. You should not let users delete tickets. Remove the Delete Issues permission from all users.

[jcho@subcom.com]

Hello Alexey,

I see. I will remove that option. How do you access a backup in Jira?

-Joon Cho

[Alexey Matveev]

By default you can find backups in the JIRA_HOME/exports folder. But if you restore a backup, it will erase all changes made by you after the backup was taken.

[Joe Pitt]

As @Alexey Matveev says you should not delete issues

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

[Alexander]

I do not understand why they don't just make a server back-up and allow requests up to 30 days after, before purging files from back-up servers? 

That's a proven way to keep data safe for your customers and an applied practice from many big companies. I realize it will require a bit more of a resource, but it is limited to 30days and this way you provide next level insurance. 

[Anette Lodahl Andersen]

I completely agree. They keep whole projects for that time, so why not also just keep tickets? I can barely see how it'll make much difference resource wise, as I suspect in general it is a very few % of tickets in projects that are deleted every month.