how to delete issue

[stacey]

Issues set up in error.  How can issues be deleted?

[Michael Yaroshefsky - Visor for Jira]

Hi @stacey

Welcome to the Atlassian Community. If you create an issue by mistake, you can easily delete it. First, click on the issue you want to delete then click on the ellipsis shown on this screenshot, then move your mouse until you see the word "delete."

You can find more information on deleting issues here: https://support.atlassian.com/jira-work-management/docs/delete-an-issue-from-the-list/

Did you set up multiple issues? If so, Jira also gives you the option to bulk edit, which can be a little more complicated, but happy to talk you through it if you need it. 

Hope this helps,

Michael

[Nic Brough -Adaptavist-]

I think you need to explain to your AI bot that it needs to learn about permissions and why this could be a bad thing to do.

[Erwin Juenemann]

Is there a rationale for not deleting issues?

If an issue was created in error, and it has absolutely no relevant info, what are the downsides of deleting it?

For example, let's say an epic E-2 was created as a duplication of an existing epic E-1. A few new issues were allocated to issue E-2. I re-allocate the issues to E-1, so that E-2 has no more issues in it. 

In this scenario, why should I not delete E-2? The benefit of deleting it, to me, is to keep the issue list clean and avoid clutter. 

[Nic Brough -Adaptavist-]

Deleted issues are completely gone, and generally, humans are not good at understanding this.  If an issue was written on a piece of paper, then delete does not mean "it's in the bin next to the desk", it means "It's gone through the shredder, into the recycling, and been collected by the bin collectors".  There's no change of getting it back.

If you allow people to delete issues, then you will rapidly start getting "how do I undelete an issue" requests, and the answer to that is "restore a backup, dig it out, and export/import it" which is a monumental pain in the neck, and won't restore an identical copy unless you destroy everything that has been done since the backup was taken.

In your scenario, you're fine to delete.  You have looked at the issues and made a positive decision that you don't need E-2 and no one is ever going to ask you to restore it.

But most humans will hit delete before doing those checks.

It's not "don't allow delete", it's "don't allow delete without checking", which means creating a dustbin project, or only letting people who you can trust to check and think about it because they understand that "delete really does mean delete"

[Erwin Juenemann]

thanks Nic!

[Beverly ongcay]

Can I remove the issue