emails are no longer creating tickets

Emails coming in to our helpdesk inbox are no longer creating JIRA tickets.

1 answer

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Check the configuration of the mail handlers and check the log file for errors (JIRA home /log/atlassian-jira.log)

If you can't see anything obvious, head to "logging and profiling" and enable the incoming mail logging stuff, then go back to the logs directory for another look.

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