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difference between issues resolved and issues closed

Natalie_hqu49s

I need to count the number of resolved tasks. A task is considered closed (crossed out on the board) when it changes to the green closing status. From the documentation: Issues resolved are those that have a resolution date, and Issues closed are those that take into account the date the issue was finally closed (that is both, issues with resolution date and issues without a resolution date). Can you help me figure out why some closed tasks (which have moved to the closing status and are crossed out) indicate the resolution date, while others do not? How do they differ and what determines whether the tasks is resolved or closed?

Accepted answers

Jeroen Poismans_1g5wnw

Hi Natalie and welcome to the Atlassian Community!

As you mentioned these are indeed 2 different things. An issue can be in a "Done" status without being actually resolved.

It is good practice to provide a resolution when closing an issue. That way a resolution date is automatically set and the issue is considered resolved for Jira (and it gets crossed out). If no resolution is set, your issue might "seem" done, by being in a "Done" status, but actually it is not.

How can you fix this?

In the workflows, in the transition to "Done", show a transition screen with the required Resolution field to be filled out (by adding a validator)
In the workflow, in the transition to "Done", set the Resolution field with a resolution.

Hope this helps you!

All comments

Jeroen Poismans_1g5wnw

Hi Natalie and welcome to the Atlassian Community!

As you mentioned these are indeed 2 different things. An issue can be in a "Done" status without being actually resolved.

How can you fix this?

In the workflows, in the transition to "Done", show a transition screen with the required Resolution field to be filled out (by adding a validator)
In the workflow, in the transition to "Done", set the Resolution field with a resolution.

Hope this helps you!

Trudy Claspill

Adding to this...

The Resolved date gets set when the Resolution field gets set. The Resolution field is separate from the Status field where you set the status of the issue to Done (or Closed or some other done/green status). And the Resolution is not necessarily automatically being set when an issue transitions to a green/done status.

You can see the three fields in the Advanced Issue Search screen.

Screen Shot 2023-05-10 at 3.51.47 PM.png

And here is an example where issue Status was set to Done but Resolution was not set. The italicized value Unresolved is used to indicate the Resolution field has no value. The field is not actually set to Unresolved. Notice that there is no Resolved date in these cases.

Screen Shot 2023-05-10 at 3.52.24 PM.png

Natalie_hqu49s

Thanks a lot for your answers!

Natalie_hqu49s

Thanks a lot for your answers!

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