data integration JIRA Cloud

[David Gomez]

Hello,

I am just getting started with JIRA development. My very first project is to integrate any new issues created on JIRA Cloud onto an extremely old ticketing system that just won't die. I would like to know what would the best approach be for extracting issues and their details from JIRA as they are created/updated. 

I understand webhooks will probably be part of the solution.

Any suggestions/pointers would be greatly appreciated at this point. I still need to read and digest all the documentation I can find online.

Thank you

David

[Mikael Sandberg · Accepted solution]

Hi @David Gomez,

Welcome to Atlassian Community!

You have a couple of options here, you could use automation to copy the content of the issue and then use web request to send it to the old system, or send it via email. Another option would be to use the REST API, but you would then need an iPaaS tool to trigger the export. I would recommend using automation to do it. 

[David Gomez]

Hello Mikael,

Thank you so much for your replay! 

I was reading about webhooks ... they seem to be exactly what I need:

https://developer.atlassian.com/cloud/jira/software/webhooks/

"You can use Jira webhooks to notify your app or web application when certain events occur in Jira. For example, you might want to alert your remote application when an issue has been updated or when sprint has been started."

It seems the payload has a great deal of details.

You do not recommend using them?

I haven't read about automation in JIRA, I will take a look.

Thank you!

[Mikael Sandberg]

I haven't worked with webhooks in Jira directly, only via automation. If you want to develop your own app then yes, webhooks would be the way to go. But if you want to use an existing solution to do it then automation would be the way to go.

[David Gomez]

Great, thank you so much for the advice! I will take a look at both and then decide.

Have a great day!

[Dhiren Notani_Exalate_]

Hi @David Gomez ,

Thanks for posting your question here!

There could be multiple solutions like using the REST API's and make a homegrown solution yourself or use an integration solution for a complete bi-directional sync.

May I please ask you which ticketing system are you using at the moment?

Thanks, Dhiren