The options for Service Desk are devolved into the admin menus, there's no single "configure add-on". Most of them are actually done by project too, so you'd need to create a Service Desk project and look in the admin settings for that.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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