cannot access the website address from jira cloud

[Sema YILDIRIM]

Hello,

We cannot access the website address we opened as Jira cloud. What can we do for this?

https://planetyazilimproje.atlassian.net/

Thanks,

[Andy Heinzer]

Hi @Sema YILDIRIM 

It appears that this site was deactivated months ago for inactivity.  This inactivity limitation is explained in What is the Free Jira Cloud plan? 

From what I can see, the site has been deleted and we do not have the ability to restore the data that was there.   You could recreate a site by that name if you wish, but even creating a support request to reactivate the site won't restore the data there.

Andy 

[Sema YILDIRIM]

Thank you for your quick response. We are using the Free plan of 10 users. Can you help us reactivate it?

[Dick]

Merhaba @Sema YILDIRIM ,

It could be that your organizational admin forgot to renew the certificate needed for connecting to the Atlassian Domain using single-sign-on. If this is the case, everybody in your organization would have this problem (ask a colleague to log-in to the Atlassian domain to test this).

Hope this helps,

Dick

By voting for helpful posts and marking answers to your question, you're helping people with similar questions find a solution more quickly. Sharing is caring applies to knowledge as well :)

[Ollie Guan]

Hi @Sema YILDIRIM ,

Jira Cloud Free Plan?

Have you not logged into this site for a long time?

[Sema YILDIRIM]

Thank you for your quick response. We are using the Free plan of 10 users. Can you help us reactivate it?