cannot access the website address from jira cloud

Sema YILDIRIM
Contributor
October 25, 2024

Hello,

We cannot access the website address we opened as Jira cloud. What can we do for this?

 

 

Cloud.png

 

https://planetyazilimproje.atlassian.net/

 

Thanks,

4 answers

0 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 28, 2024

Hi @Sema YILDIRIM 

It appears that this site was deactivated months ago for inactivity.  This inactivity limitation is explained in What is the Free Jira Cloud plan? 

From what I can see, the site has been deleted and we do not have the ability to restore the data that was there.   You could recreate a site by that name if you wish, but even creating a support request to reactivate the site won't restore the data there.

Andy 

0 votes
Sema YILDIRIM
Contributor
October 25, 2024

Thank you for your quick response. We are using the Free plan of 10 users. Can you help us reactivate it?

0 votes
Dick
Rising Star
Rising Star
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October 25, 2024

Merhaba @Sema YILDIRIM ,

It could be that your organizational admin forgot to renew the certificate needed for connecting to the Atlassian Domain using single-sign-on. If this is the case, everybody in your organization would have this problem (ask a colleague to log-in to the Atlassian domain to test this).

Hope this helps,

Dick

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0 votes
Ollie Guan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 25, 2024

Hi @Sema YILDIRIM ,

Jira Cloud Free Plan?

Have you not logged into this site for a long time?

Sema YILDIRIM
Contributor
October 25, 2024

Thank you for your quick response. We are using the Free plan of 10 users. Can you help us reactivate it?

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